FAQ
Do I need to sign up?
No, you can swap without an account. An account lets you see your swap history, save wallet addresses, turn on two-factor protection and get support replies by email — even if you closed the site or opened it on another device.
What is a fixed rate?
You see the exact amount you'll receive before sending, fees included. While you choose coins, the calculator shows a countdown: about every 2 minutes the price refreshes and may change slightly. When you create the exchange, the rate is locked for the time shown on the order page.
How much time do I have to send my coins?
The deadline is shown on the order page — usually a few minutes. Have your coins ready in your wallet first: withdrawals from exchanges can take longer.
I sent my coins late or a different amount. What happens?
The locked rate is no longer guaranteed. The swap goes through at the current rate or your coins are refunded. This can take up to several hours. Your funds are not lost. Details are in the Terms.
I sent coins on the wrong network.
Contact with your order ID. A refund is sometimes possible, but it is slow and costly — always double-check the network on both sides.
I forgot the memo / tag.
Contact with your order ID. If the receiving exchange required the memo, contact their support too.
How do I check my swap status?
On the order page: the link is in your email or in your account history. Order IDs start with SJ-.
How long does a swap take?
It depends on network speed and confirmations. The current status is always shown on the order page.
Where will my refund go?
To the refund address, if you provided one. If not, contact with your order ID.
Are there any fees?
All fees are already included in the amount you receive. There are no separate charges.
Who can't use the service?
Residents of the USA, the UK, India, Russia and countries under UN sanctions.
How do I contact support?
, Telegram @SolenJunctionSupportBot or info@solenjunction.com. We reply within 2 business days, usually faster. Your message won't be lost. If you wrote in the website chat without an account, the reply will appear in the same chat: open the site again on the same device and browser. To get the reply anywhere, message us on Telegram.
How do I tell you apart from scammers?
We never message first and never ask for passwords, 2FA codes or seed phrases. All our channels are listed on Official channels.